FAQ’s

What should I do if I can’t make it to a scheduled appointment?

If you know you will not be able to keep your appointment contact our office as soon as possible. This courtesy helps us provide timely care to all our patients. Cancellations should be made at least 24 hours prior to your scheduled appointment time. If you call less than 24 hours before your scheduled appointment, it is unlikely that the appointment will be available for use by anyone else. If you cancel or fail to show for three consecutive appointments, we reserve the right to not reschedule your appointment.

Can I still come to the clinic if I don’t have insurance?

Yes. However, those without insurance should expect to pay in full at the time of service.

I am currently unable to pay my debt to the clinic, what should I do?

It may be possible, depending on the size of your family and income, for our staff to set up payment arrangements. Please contact our Central Business Office at 800-673-1270 to speak with one of our representatives. To avoid legal action with unpaid bills, be sure to contact our office immediately if you are experiencing financial difficulty. Unpaid bills may be referred to an outside collection service as a last resort, which could affect your credit status.

What if I have a complaint, a compliment or I want to make a suggestion about my experience at the clinic?

The best way to communicate with your doctor is by calling the clinic’s main number and leaving a message with your doctor’s medical assistant. Contact us for office locations and phone numbers.

I need to ask my doctor a quick question. What is the best way to contact him/her?

The best way to communicate with your doctor is to calling the clinic at 801-773-7500 and leave a message with your doctor’s medical assistant.

How can I get a copy of my medical records?

You can request a copy of your medical records by downloading an Authorization to Release Medical Records and Information Form. Please sign and mail this form to your clinic’s address. Contact your clinic location for address and telephone information.

Please indicate if you want to pick-up your records or have them mailed to you. Records needed for continuing care purposes will be sent directly to your provider. For further questions, you can call the clinic directly.

How do I get my test results?

When your doctor orders diagnostic tests for you, our office will usually receive the results within three business days. Your doctor will discuss your test results with you either by telephone or at your next appointment. We will communicate with you by letter or by telephone, so please be sure that your name, address, telephone number and the facility where the tests will be performed are up to date in our records.

When can I have medicines refilled?

Davis Medical Group is happy to take fill and/or refill requests for medications during regular business hours. Our clinic will not order a controlled substance prescription for a patient after clinic hours.